0 - 1 Years 50 Vacancies ₹ 2.5-3 Lacs P.A Hyderabad Must have key skills Fraud Analysis,Chargeback,Risk Management,Cash Applications,Dispute Management Other key skills Dispute Resolution,Card Operations,Fraud Monitoring,Credit Management,Fraud Prevention,Fraud Investigation,Fraud Management,Collections,Fraud Detection Job description What you’ll do Role & responsibilities Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.co Job Designation: Dispute Management Specialist 2 - way cab facility would be provided for candidates who are within 25 km of radius from Manikonda Lanco Hills Hyderabad Candidates who are interested to work in night shift and rotational week offs (5 days of working and two days off and it can be rotational) only should apply for this Job Role Roles and Responsibilities Deep dive into cardholder accounts to understand validity of chargeback claim filed and decide whether to file, reject, or write-off Provide support to sellers who have received or filed a payment dispute (i.e., chargeback) by analyzing transactions & chargeback patterns and communicate with sellers when required Manage the verification of assigned cases and represent the case manually or take no action depending on findings Log and process dispute/chargeback cases with accurate classification and evidence tagging Gather and review customer, seller, and transaction evidence; conduct interviews when required. Verify reversal letters provided by seller for chargeback received by calling the card network, reject/approve reversal based on findings Investigate Company seller accounts to understand validity of disputed payment Apply profile activation/deactivation checklists and verify customer history for claim validation. Prepare and submit evidence packets for representments and reversals Use tools and automated workflows to reduce manual errors and support decision-making. Maintain clear documentation and escalate high-risk or anomalous cases.Please contact: 8056958472