About the job •At least 2 years of managerial experience in room service operations within a luxury hotel concept •Strong knowledge of high-end guest expectations and luxury service standards •Experienced in team management, shift scheduling, and operational supervision •Proficient in English (mandatory for guest communication) •Meticulous in applying service quality, hygiene, and brand standards •Possesses strong communication, representation, and leadership skills •Able to adapt to a shift-based and flexible working schedule