About the job Job description: User support with IT services and corporate applications, incl. Support of remote users. Registration and processing of user incidents in local Ticketing tool (Service Desk). HW installations, support of work desk, support with SW installations. User documentation on corporate SW and tools. User trainings on corporate IT SW and applications. Office IT infrastructure support: network, server HW, printing service, IP telephony. File shares deployment and support (configurations, monitoring, fix of vulnerabilities). Technical documentation and internal knowledge base (description of current configurations, DRP, etc.) Technical support of external events Communication with global IT teams Requirements: Higher education (Technical, IT); At least 3 years of work experience in IT ( Helpdesk, system administration); English – Intermediate and higher; Knowledge of Windows OS at the admin level; Confident knowledge of O365; Knowledge of server Microsoft products: Windows Server, Active Directory, DNS, DHCP; Confident knowledge of network services, protocols and operational principles; Experience with domain names, DNS, protocols HTTP/HTTPS, SSL-certificates; Cisco HW knowledge Skills of remote support Optional skills/experience: Knowledge of Linux OS Knowledge of PostgreSQL Experience of data bases management Programming skills Knowledge of Microsoft Intune Knowledge on Juniper, Aruba HW