About the job The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. The core requirement for this position is the ability to provide Technical support in Network Energy mainly in UPS, Data Centers, Precision Air Conditioner. Must be have experiences in these products. Responsibilities Reproduce customer environment and run tests Manage and address electronic tickets efficiently Liaise between sales team, customer success team, and customers to properly address customer problems Troubleshoot and configure software and hardware Qualifications 3+ years' of technical support experience Customer service oriented Strong written and verbal and troubleshooting skills