Deep dive into cardholder accounts to understand validity of chargeback claim filed and decide whether to file, reject, or write-off Provide support to sellers who have received or filed a payment dispute (i.e., chargeback) by analyzing transactions & chargeback patterns and communicate with sellers when required Manage the verification of assigned cases and represent the case manually or take no action depending on findings Log and process dispute/chargeback cases with accurate classification and evidence tagging Gather and review customer, seller, and transaction evidence; conduct interviews when required. Verify reversal letters provided by seller for chargeback received by calling the card network, reject/approve reversal based on findings Investigate Company seller accounts to understand validity of disputed payment Apply profile activation/deactivation checklists and verify customer history for claim validation. Prepare and submit evidence packets for representments and reversals Use tools and automated workflows to reduce manual errors and support decision-making. Maintain clear documentation and escalate high-risk or anomalous cases.