Full time · Mid career · 5 - 10 Years of Experience Construction & Building Job Description Lead and manage daily customer service operations and team performance Ensure timely handling of customer inquiries, requests, and complaints Manage escalations and coordinate with operations/dispatch to meet customer needs Monitor service KPIs and prepare regular performance reports Improve customer satisfaction through process improvement and staff coaching Maintain clear communication with customers on service updates and delivery status Skills 5–7 years of customer service experience (logistics/transportation preferred) Bachelor’s degree preferred Logistics/transportation background Strong leadership, communication & presentation skills Proficient in MS Office Full-time availability | Office & Work Site Preferred candidate Years of experience 5 - 10 years Residence location Saudi Arabia Nationality Saudi Arabia Gender Male Degree Bachelor's degree / higher diploma Age 25 - 60 years Career level Mid career