Full time Recruitment & Employee Placement Agency Job Description Job Purpose We are seeking a Core Team Lead responsible for monitoring and troubleshooting a large-scale CS, PS, and ITSC network. This role involves coordination, management, troubleshooting, reactive maintenance, and creating internal knowledge base sessions for the core team. Key Responsibilities Configuration Changes: Troubleshoot configuration changes for MSC, MGW, HLR, HSS, STP, SBC, UDM (CUDB, HSS[1]FE, HLR-FE), and IMS (P, I, S-CSCF, ATS, MGCF, MRFP, CG, ENUM, DRA, UPG) following approved processes. MSTOP Compliance: Ensure MSTOP processes are followed in the workplace. Technical Discussions: Participate in internal technical discussions to enhance network monitoring and first-level troubleshooting. Best Practices: Ensure correct methodologies, best practices, and continuous improvement in efficiency. Fault Management: Manage fault handling and localization within SLA timelines. Change Management Support: Support and coordinate the team during change management and CR implementation. Incident Recovery: Ensure incident recovery is achieved within SLA. Team Leadership: Lead the FO core team and ensure fulfillment of all KPIs. Performance Improvement: Enhance the performance of first-level operation engineers during shifts and provide guidelines for quality and consistency.