Full time Recruitment & Employee Placement Agency Job Description Job Overview: We are seeking an experienced Contact Center IT Specialist with a strong background in telecom systems and project implementation. The ideal candidate will possess extensive development, configuration, and support experience with large contact center platforms. Key Responsibilities: Lead project implementation for contact center solutions. Develop, configure, and support IVR systems and related technologies. Collaborate with cross-functional teams to ensure seamless operations within the contact center. Utilize various technologies to enhance the performance